Shipping within India 

Despatch within 4-6 business days. 

Shipping Internationally

Despatch within 12-14 business days. In some cases custom clearance might take longer. Duties & Taxes are additional as applicable 

  1. All products are shipped within 48 hours of placing the order. All products are shipped from the warehouse located in Kolkata (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavour to deliver our products across India, we partner with third party courier services providers viz. Delhivery/ FedEx / Blue Dart/ DTDC/ DHL. (“Courier Partners”) to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by VFL.
  2. A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide complete street address along with their pin code details at the time of placing the purchase order.
  3. Our orders are processed on weekdays i.e., from Monday to Saturday, excluding national or declared holidays.
  4. In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
  5. We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
  6. Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within six hours of placing the order or prior to shipping of the order, whichever is earlier. For related concerns and queries, you may reach us at care@vedantfashions.com.
  7. Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer at the time of placing the order, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
  8. We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate the User about the delay, within 2 working days, on his/her registered mobile number or email address.
  9. Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact our courier partners’ customer service numbers or reach out to them on the below mentioned websites-

Or such other courier service as may be applicable from time to time. You can also mail us at support@artisantart.com  with your order details in case of further queries or concerns.

Address:

904 Shubh Square Laldarwaja Main Rd

Patel Vadi, Patel Nagar, Surat

Pincode = 395004

Cancellation Policy
artisantart believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:

  • Return request will be considered only if the request is made within 48 hours of delivery.
  •  There is no cancellation of orders placed under the Same Day Delivery category.
  •  No cancellations are entertained for those products that the artisantart marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • We does not accept cancellation requests for perishable items like flowers, eatables etc.However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

Return & Refund Policy
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number +91 98259 00998 or support@artisantart.com
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:

  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products/Items should be UNUSED.
  •  Products should be returned in their original packaging along with the original price tags, labels and invoices.
  •  It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • Orders once placed cannot be cancelled after 24 hours.

  •  Custom made/commissioned items cannot be returned or cancelled
  •  Orders are not eligible for return if the product is delivered in same specifications as mentioned on website without any defect or damage.

Refunds:
We will process the refund after receipt of the product by refund will be processed based on the mode of payment of the order.

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15 working days and the refund will reflect in the next statement.